"Thank you for visiting our website (""Bloom Haus & Co”, “us”, or “this site”). You can access the site and our related services (collectively, the ""Services"") in accordance with the following Terms of Service. While using the services, such as placing an order on this website, we assume that you agree to all the Terms of Service. Bloom Haus & Co. reserves the right to change the website content, related agreements, privacy policies and Terms of Service at any time. It is recommended to visit our website regularly for updates and changes on policies, agreements, and Terms of Service."
All Bloom Haus & Co.'s software and content (which includes any texts, audios or music, videos, photographs and images) are intellectual property works of Bloom Haus & Co. Thus, they are protected by intellectual property rights, copyright laws and the terms of international conventions. All software and content are owned by Bloom Haus & Co., and can only be used for non-personal and/or non-commercial purposes with the express permission from Bloom Haus & Co. and/or its third party licensors. No one can use, distribute, reproduce, or sell any content on the website without the consent and authorization of Bloom Haus & Co. for commercial purposes. Bloom Haus & Co. reserves the right to withdraw or modify any services without notice.
Bloom Haus & Co. will make every effort to ensure the images, content and product descriptions on our website are accurate and complete. However, we do not guarantee that all of them are always 100% accurate, complete, and up-to-date. Also, as flowers are subject to season and weather, we cannot fully guarantee the selection of flowers. All the flower arrangements by Bloom Haus & Co. are handmade. The paper/pattern/style will be basically the same as the ones in pictures, but we cannot promise that everything will be exactly the same.
We will purchase the freshest and prettiest flowers of the season to design all arrangements. However, since flowers are natural plants, even the same kind of flowers will vary in different seasons. No single two flowers are exactly the same in size, shape, texture and color. If you have any questions about the production, please ask us at the time of delivery. After confirming receipt of the flowers, the customers are responsible for the maintenance of flowers. We will not accept any problems regarding the products after the delivery day.
If you think the product provided by Bloom Haus & Co. does not match its description, please refer to our return policy.
Please contact us to discuss any changes. If modification is possible, we will charge you for the replacement of flower materials.
In order to ensure the shortest possible time for the customers to receive their goods, we normally process orders immediately after payment, including material ordering, production, packaging and delivery. In the event your cancelation request is received before design has began, we will cancel your order and issue a store credit for the full amount. Your store credit will not expire and you can use it any time of the year including holidays.
Before delivery our florist will email or text you a video of the finished arrangement. We ask that you review and approve for satisfaction in a timely manner. All arrangements must be approved by sender before delivery is scheduled.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and visa versa.
In case any dispute, BLOOM HAUS & CO. reserves the right final decision.
